Minnesota Life as your partner

The Minnesota Life advantage
What makes Minnesota Life the best choice to provide your group life insurance plan? These key areas set us apart — they are why we succeed in a marketplace that is dominated by much larger organizations.

Here are the reasons behind our remarkable success story:
» Leading-edge technology
» Superior service
» Maximum flexibility in products and services
» Exceptional underwriting and claims services
» True partnership approach
» Exceptional financial strength and integrity

Leading-edge technology
Web-based technology is playing an even greater role in insurance plans. Minnesota Life is an industry leader in the strategic use of technology. We pioneered online enrollment. We've established extranets that provide employers with quick access to claims, underwriting and administrative information. We provide employees with the ability to access their insurance information and manage their insurance coverage online. Plus, we give them tools to help them determine how much insurance they need and, in the case of variable insurance, the ability to transfer funds, change allocations and make other changes with the click of a mouse. Our results are proven, too.  We are rated “Excellent” by the Customer Respect Group** — the highest in the industry, and well above the average score for the nation's largest companies. 

Superior service
We've earned a reputation for providing superior service to our customers — we welcome the opportunity to demonstrate this to your organization. While our reputation helps us secure new clients, it is our continued service performance that helps us keep them. We understand the importance of being available when our customers need us. Our customer service, claims and underwriting call centers consistently meet or beat "best of class" answer speeds and abandonment rates.

Maximum flexibility in products and services
We emphasize creativity and flexibility in working with plan sponsors who have complex needs. We recognize that needs change over time and we support plan sponsors by working together to accommodate change. We start with state-of-the-art products and services, then tailor-make solutions to fit clients' needs.

Exceptional underwriting and claims services
Underwriting and claims services are vital aspects of your insurance plan. We strive to make our procedures clear and easy for everyone involved. Our goal is to provide courteous, fair and prompt treatment for all claims. We conduct a timely investigation of all facts and provide an objective evaluation.

True partnership approach
Our business approach is simple, yet effective: as our customer, you are our partner. As our partner, you can count on us to listen to your needs and provide creative, flexible solutions to meet them.

The fact that clients stay with us long-term is proof that our partnership approach works well. Our Group client retention rate is 99 percent and our 10 largest clients have been our partners for an average of 20 years. For example, one partner said, "I enjoy working with everyone at Minnesota Life who is involved with our group life insurance plans. I'm extremely happy about our relationship."

Exceptional financial strength and integrity
Our exceptional financial strength and claims-paying ability are confirmed by the top four independent rating agencies which analyze the strength of insurance companies.

Minnesota Life is rated A+ (Superior) by A.M. Best for financial condition (second highest of 16 categories), AA- (Very stong) by Standard & Poor's for financial strength and credit quality of debt issues (fourth highest of 23 categories), AA (Very strong) by Fitch for claims-paying ability of life, health, property casualty, bond and annuity insurers (third highest of 22 categories), and Aa2 (Excellent) by Moody's Investors Service for insurance financial strength (third highest of 19 categories). The Company's financial strength and claims-paying ability are important, however, please note that these ratings do not reflect the performance of the underlying subaccounts of the Variable Group Universal Life product.

» Minnesota Life a solid choice (pdf, 102k)
» Our credentials (pdf, 280k)

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**The Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index (CRI™) to help companies improve their treatment of customers online. It provides leadership in the objective and scientific measurement of a customer's online experience. The prized ‘Excellent' award has been awarded to less than five percent of the 2800 corporations that have been evaluated.